LEGENDS & PALACES TERMS AND CONDITIONS
The following terms and conditions and general information published in our website www.legendsandpalaces.com comprise the contract between you and Legends & Palaces Inc. a company registered at (11 Stadium Road, Patiala – 147001 India. )Legends and Palaces
11 Stadium Road,
Near Govt. College for Girls,
Patiala 147 001 (India)
. Please read these conditions and our general information carefully prior to make a booking with us. Acceptance of our terms and conditions by email or fax is required to confirm your booking with us at the time of sending your deposit for travel arrangements you wish to book.
Making a booking
To make a booking you may call our team directly on +91 175 2219068 / 5003007 or contact us via email at [email protected]. Our consultants will help you to select the travel arrangements that you require and will offer you a price for these arrangements. Your booking with L&P is confirmed when we have received your deposit for the arrangements that you have confirmed by email or by phone with our staff and agents. If you are making a booking for more than one person, the person confirming the booking must have the consent of other accompanying guests to make the booking on their behalf and this person will be responsible for all payments for all guests travelling on the booking. For the purposes of our booking conditions “you” means the individual making the booking and all members of the party travelling with them.
We make every reasonable effort to ensure that any written or oral instructions provided to us are accurately reflected in the documentation we provide to our clients and on which a booking is based. Please check the information we send you to ensure that it is accurate and reflects the instructions you have given us. We cannot be responsible for any errors that may result from an inaccuracy in our documentation that is not notified to us by email within 10 days of it being sent to you and on which you may book your arrangements or amend them.
Once you have made a booking with L&P and paid your deposit there will be no change to your price except where the Government of India impose any new taxes on travel and travel suppliers and such a change is greater than 2% of your total arrangements booked with the company.
Payment may be made for your holiday by wire transfer to our bank.
25% of the total booking cost is to be paid at the time of confirmation of your reservation. No reservation is deemed to be confirmed until such time as full payment has been received by the company.
75% of the total booking is to be received 60 days prior to the commencement of your arrangements booked with us. Non receipt of final payment by the due date will be treated as a cancellation and relevant cancellation charges will apply.
Bookings made within 60 days will require full payment at the time of booking to confirm the reservation.
L&P do not sell travel insurance and are unable to give advice on insurance policy content or efficacy. It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. L&P are unable to take responsibility for costs and liabilities that may result from your decision to travel without insurance, or insurance that may not be fully comprehensive for your needs.
About Yourself – Medical Information and Special Requests
It is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which L&P operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfil your travel arrangements. L&P will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre‐existing or occurring during your travel arrangements.
If you have any dietary requests our staff will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfill them.
Changes to your booking
Once you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.
In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled international or domestic airline flight, car or rail journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes.
Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of L&P , including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of L&P, we will, depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in India the costs of such arrangements will be borne by you. L&P is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of L&P to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury, or death.
Alterations made by you
Should you wish to make any alterations to your confirmed holiday the party leader must notify us as soon as possible in writing. Whilst we will endeavour to assist we cannot guarantee that any request will be met. If we can make the requested change you will be provided with a quote detailing any additional costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers and our amendment fees of USD 75 per person.
Please note that some airline tickets (e.g. advance purchase and net fare tickets) cannot be changed once booked, without incurring considerable cost. Some accommodation is priced according to the number of people in the booking. If one of your party cancels so that fewer people share the accommodation, then the cost may go up.
A binding contract exists between you and L&P once you have accepted our terms and conditions and paid your deposit. The laws of the Republic of India will apply to this contract and to any dispute or claim which arises from it. Any dispute of claim that may arise will be exclusively dealt with by the courts of India. We reserve the right to change our booking conditions and general travel information from time to time as published on our website. You will not be exempt from any terms and conditions unless specifically agreed with us in writing.
Bookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:
365 – 281 days prior to arrival 10%
280 – 121 days prior to arrival. 20%
120 – 60 days prior to arrival 25%
60 – 45 days prior to arrival 50%
44 – 21 days prior to arrival 75%
21 – 0 days prior to arrival 100%
Please note, that for any refunds to take place, administrative costs shall be payable by the customers, on actual bases. These administrative costs consist of viz. Fees by Chartered Accountant / Banks / Surcharge levied by the Govt. of India, on purchase of Foreign Exchange for outbound remittance. Such refunds shall be made 60 days from the receipt of the intimation.
Notwithstanding anything contained above, once the payments have been advanced to our suppliers, hotels & service vendors, their own cancellation policy / policies will apply.
It is your responsibility to ensure that you have the correct travel documents to enable you to travel to India. These may include but are not limited to, valid passport, flight tickets, correct visa for India and any other requirements that may from time to time be required. L&P will not be responsible for any alterations to travel arrangements that may arise from your failure to travel with the correct documentation. Non arrival in India as a result of incorrect documentation will be treated as a cancellation by the company.
L&P has a child policy for the various remote properties and locations based upon safety criteria and the type of travel arrangements that we offer. L&P clients include many families with young children, please consult with our staff to ensure that we can deliver a family holiday that will suit your requirements.
Complaints and problems
In the event that you have any reason to complain or experience any problems with your travel arrangements whilst you are in India you must immediately inform your house manager or one of our staff, so that we can attend to any service issue that may arise and promptly rectify it. If you wish to complain about an aspect of our service after you have left India this should be communicated to us in writing within 21 days of your departure from India. Where any complaint arises from services not wholly owned or operated by L&P we will use our best endeavours to address the issue with the relevant supplier during your stay in India. However L&P is unable to accept responsibility or liability for failures and omissions of its suppliers where it neither owns, manages or controls such suppliers. We do however exercise care and attention when selecting and promoting the services of third parties to support your travel arrangements. However any assistance provided by L&P in resolving a complaint in relation to any arrangements provided by suppliers to L&P is provided on a goodwill basis and in its capacity as agent for such suppliers.
Whilst every care shall be taken by Legends & Palaces, to ensure the safety of guests and their
possessions whilst enjoying travels, accommodation, the owners, any employees and/or any other
party appointed or contracted does not accept any liability in the event that any loss or damage to persons or property is experienced by a guest and/or their visitors.
Any guest or their visitors are utilizing services entirely at their own risk, shall have no claim of any nature whatsoever against Legends & Palaces, the owners, the employees and/or the other party including any claim from any injury/bodily harm/death and or/loss of property. The guest or their visitors, therefore, agree to indemnify Legends & Palaces, the owners, the employees, and/or any other third party (including but not limited to affiliates and agents) of this facility in full against any claims which may arise from whatever nature.
When you book and travel with L&P, you accept full responsibility for any damage or loss caused by you or any member of your party to properties, equipment, staff and vehicles and those of our suppliers. Full payment for any such damage or loss must be paid to L&P or its suppliers upon request. L&P reserve the right to terminate your stay or that of any person travelling with you due to threatening behaviour, moral turpitude or conduct which in L&P’s reasonable opinion justifies termination of your travel arrangements and in the event of such termination no refunds will be given. L&P will not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.