Terms & Conditions

TERMS & CONDITIONS

Booking Your Holiday

Meticulous planning & judgment of our staff, holds the key for a good holiday. We, keeping in view the peculiarities of the Indian sub-continent, have compiled the following travel advice. However, sometimes even the best-planned itinerary can run into minor problems. Our ground staff is always at hand to work out the problem. We do request that you have a patient & broadminded approach to travelling in India.

Internal Flights

We use Jet Airways, Sahara or the Indian Airlines, whose fleets of aircraft feature Boeing, Airbuses & ATR's. These airlines are fairly punctual. But sometimes delays & cancellations take place due to conditions beyond control. Under such circumstances, the airlines make appropriate arrangements & it is their discretion, but Legends & Palaces will endeavor to help in any way we can & ensure the arrangements are done smoothly. Many flights in India are 'hopping' flights, which stop at various cities before landing. If you happen to board such a flight midway, there will be no allocation of seats & the flight will be on free seating bases. When departing from India, at any of the international airports, it is mandatory to check in at least 3 hours before departure. This is due to heavy traffic & security checks.

Road Travel

Driving on Indian roads can seem to be miraculous. All our drivers are however very experienced, carefully trained. Unfortunately roads in India bear little resemblance to the ones in Europe, being quite often bumpy, narrow & pot-holed. Livestock is often seen on roads. Most cars used will be Ambassadors, made in India, under license from old Morris Oxford. Toyota Qualis are also the new generation cars, with air-condition, we use for our customers. Both of these vehicles are quite comfortable.

Train Travel

It is very exciting to travel by trains in India & sometimes more rewarding then flying. There are some good, fast express trains running between various cities. But again such trains are very basic & visibility from the windows quite restricted. Where possible, we always try to book first class air-conditioned, for our customers. Please note such bookings are done 60-days from the date of journey. Therefore, you are requested to book your travel accordingly.

Accommodation

Standards of accommodation vary dramatically & cannot be compared to the west. In bigger cities like Delhi, Jaipur, Udaipur etc. the hotels are quite modern & provide excellent facilities. In Rajasthan the hotels are often private properties & colonial palaces, retaining much of their original ambience. They may not have very modern facilities but recompense with their charm & old worldliness. These hotels are unique to India. Service can also be a bit slow but never wanting in courtesy.
The system of check in & check out works on mid-day to mid-day.
The accommodation available in Game-parks like the Corbett, are essentially basic, as it is far removed from civilization. Bur the experience of wild life, out weighs the inconvenience of accommodation.

Single supplements

Generally in India, double & single rooms carry same tariff. In addition, in the peak season, it is sometimes difficult to get single accommodation. So kindly get in touch with Legends & Palaces, on this issue before hand.

Food

In main city hotels, there is normally a good selection of restaurants, offering a wide variety of Indian, European & Oriental cuisine. But in some palace hotels, there may be only a selection of Indian dishes. The hotels are keenly aware of the European standards of hygiene & take great care in dishing out good food. While health problems can occur, but these are minor stomach upsets, due to spicy food or over-consumption of delightful dishes. The doctors are available at all hotels. Our representatives are also at hand to suggest & obtain medical assistance.

Money & Credit Cards

You are advised to carry your money in the form of Traveller Cheque. These are easily exchanged in minor hotels & banks. Please note that you keep evidence of your travel Cheque exchanged, with yourself, as it is needed to convert Indian currency to your own, at time of departure. Also after checking in & passing immigration at time of your departure from India, you will not be able to use Indian currency. Most hotels, restaurants & shops accept major visa & master cards. But in remote off-beaten tracks you may not be able to use credit cards. So you are advised to exchange some money before reaching such destinations.

Shopping

There are many wonderful handicrafts purchasable in India, but we strongly recommend that you take precautions. Always check on the levels of import duty levied for items that you wish to buy. Shopkeepers suggest that no duties are levied on such items that you purchase & take home. This may not be true. You must bargain, as this is a way of life in India. While buying expensive items like jewellery, carpets & antiques, expert knowledge is necessary to ascertain the exact value. Some shops will give you certificates of authenticity. Such certificates carry no value abroad. Legends & Palaces will not be held responsible for such shopping.

Poverty

It is an inescapable fact that destinations featured on our website, may have areas of extreme visible poverty. India does have a large number of beggars, in part because many Indians give alms to them for religious reasons. Those found at hotels & tourist monuments are mostly professional beggars & we request you not to give them alms. Do not be afraid to refuse any gifts for which you are later expected to pay. We can advise on a few charities in India, if you wish to help.

Security

Although there can be crimes leveled against tourists in the destinations featured on our website, these tend to be no more prevalent than in many other parts of the world. An awareness of the following will lessen the risk to you & your belongings.

Valuables

Take the absolute minimum. A camera is a necessity but if you can keep it in your pocket nothing like it. It is not a good idea to take valuable jewellery or a visible wrist watch. Money should be taken in the form of travelers Cheque & the numbers noted somewhere separately, incase these are lost or stolen. Currency cash should be minimal & just enough to meet your daily needs. You may keep your valuables in your hotel safe deposit box, wherever possible. If you are carrying a bag, it should be held in front of you so that it is not opened stealthily.

Airports & railway stations

These are the places where thieves normally operate. The modus operandi is to distract your attention. So pay no attention to things lying on the ground or get friendly with strangers. Do not leave your luggage with any stranger, even for a minute.

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